Frequently Asked Questions
Everything you need to know about your next adventure with Passenger.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the UK, while international orders can take between 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items. Simply use our online portal to generate a prepaid return label.
Are your materials sustainably sourced?
Yes, we prioritize the planet by using recycled polyester, organic cotton, and other sustainable fibers in the majority of our collections.
How do I track my order?
Once your order ships, you will receive an email confirmation containing a tracking link to monitor your package's journey in real-time.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options via Klarna and Clearpay.
How should I care for my Passenger clothing?
To ensure longevity, we recommend washing your garments at 30 degrees Celsius and hanging them to air dry instead of using a tumble dryer.